Privacy vs Customer Experience in Financial Services

This whitepaper contains UK findings from global research by LexisNexis® Risk Solutions. The UK study interviewed Millennials, 18 and 34 years old, from a wide variety of backgrounds and aims to lift the lid on their needs, to give financial institutions the insight to build a better, smoother and safer digital future.

Topics covered include:

• How much friction will UK Millennials tolerate when opening new bank accounts or credit cards?
• Top security and privacy concerns including identity theft and data handling
• Attitude towards device usage for online banking including mobile browsing security and preference for payment methods
• How UK millennials’ view of financial services compares with their international counterparts