Going the extra mile to re-connect you with lost customers
The challenges of identity validation
Life assurance and pension organisations are committed to keeping members informed about their benefits, but often this means having to re-establish contact with lost members. There are inherent challenges in tracing lost customers:
- Costly, time-consuming and resource heavy process
- Delayed communications
- Poor customer experience
A manual identity confirmation service for deferred member tracing results, LexisNexis® Validate will seek to contact each traced individual, helping to ensure the correct person has been traced and to their current address. The individual has the option to respond to us online, by post, or by phone, helping to tailor the service to the particular demographic of your customers and increase response rates. The service is available co-branded, so as to instil trust and confidence in any delivered communication.
Request confirmation of identity through 3 channels of communication
Online
Post
Phone
Online
Our online Verify site is suitable for desktop users and is fully mobile device compatible with all leading Android and iOS devices, making the site an efficient and user-friendly way to get in touch. It is also configurable to request members’ identifiable information that is unique to your organisation, such as Policy Number or Address.
Phone
Our dedicated team of specialised telephone agents guide members through the validation process, providing expertise, reassurance and assistance, especially to those who are unable to get online or need the flexibility of other methods of contact.
Post
Our fully customisable postal forms offer yet another avenue of communication making the Validate service accessible and flexible to the individual needs and requirements of your scheme members.