Gone Aways

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Link your gone aways to a new address

Gone aways have a profound effect on businesses for many different reasons

‘Gone away’ is a term used for people who have moved address. In many cases, when gone aways move home, they fail to notify that they have done so, ultimately leading to a breakdown in communication and potentially becoming a lost customer.

Gone aways are a key data decay catalyst in consumer databases. Around 1 in 10 people move home each year, demonstrating the impact gone aways have on customer data management. Your business might hold a large quota of incorrect customer addresses that not only cause you to waste time and money on bad customer data, but may also result in a breach of data protection law.

Guide: Reconnecting lost UK pension pots with their owners

Are you doing enough to maintain accurate member records in your pension scheme? Our free guide provides advice on steps to mitigate data decay and trace gone away members.



Attempting to contact a gone away at a previous address is time misspent and reflects negatively on your brand; or worse opens up potential for identity fraud.
Regulatory risk

Regulatory Risk

Data protection regulations stipulate requirements for stored data to be current and relevant – using outdated data could be considered a violation of the law.
Lost custom and profits

Lost Custom and Profits

A gone away has the potential to be a valuable customer, this reason alone makes identifying and tracing a gone away customer a profitable opportunity.

Helping you suppress or locate gone aways

The first step in tackling the problem is identifying genuine gone aways. The most efficient and cost-effective way of doing this is to perform a thorough data cleansing exercise of your entire database, which should include gone away suppression or flagging.

Once identified, you may wish to trace gone aways in bulk via a batch tracing method or individually using LexisNexis® TraceIQ®, our online tracing system.

Gone but not forgotten: Working with Royal London to re-engage its gone aways

“We are re-engaging with a higher percentage of our customers while reducing mailing costs and also reducing the risk of data protection breaches”

Contact us today for a no-obligation consultation

To discuss the optimum service for you, whether your requirements are for gone away suppressions or to trace gone aways to a new address, please call +44 (0)29 2067 8555 or complete the form...