Mortality screening is the process of identifying deceased individuals within a contact database, an important component of customer data management.
According to the Disclosure of Death Registration Information (DDRI), over half a million people pass away in the UK every year. Knowing who within your database has died is of the utmost importance. Receiving communications intended for a deceased loved one can be distressing for the recipient. Also, impersonation of the deceased (IOD) fraud - when a criminal or opportunistic family member continues to receive monetary payments - can cost financial institutions millions of pounds per year.
Screening your database regularly for mortalities will help avoid fraudulent overpayments and incorrect or inappropriate mailings, in turn protecting both the consumer and your business. For many years, LexisNexis® Risk Solutions have helped the Life and Pension industry reduce overpayments with dedicated existence check solutions which not only check for mortalities but also check individuals are still living as stated.
LexisNexis® Risk Solutions is part of a select number of companies licensed to receive DDRI data from the Identity and Passport Service. The feed gives notice of all deaths registered within the UK on a weekly basis, permitting data screening against the most up-to-date mortality information available. Supplemented with our existing mortality datasets that includes historic death data spanning back to 1976, our deceased screening delivers valuable options to combat fraud.
“We are re-engaging with a higher percentage of our customers while reducing mailing costs and also reducing the risk of data protection breaches”