We have contacted you…

Who is LexisNexis?

LexisNexis Risk Solutions is a global leader in providing essential information to help customers across industry and government predict, assess and manage risk. Our data solutions are utilised by an ever-growing range of companies. As part of our services, we specialise in confirming member details for organisations.

Why are you writing to me?

You have received a letter because we believe you may have had an account with our client. It is best practice for companies to keep up to date with customer details and any changes in your circumstances. LexisNexis have been employed as our client wishes to contact you to inform you of some positive news on your account.

What should I do next?

Call us on the number provided in the letter you’ve received. You’ll need to quote the reference number at the head of your letter, we’ll then perform a security check to verify that we are speaking to the correct person.

How did you get this address?

The address is the last known residence for you as supplied by the company that has secured our services. Alternatively, we could have performed a desk-based trace, which involves searching different databases to find the address.

How much will I be charged for this?

You will NOT be charged for our services. The company that has appointed us will incur all the associated costs.

How much are my funds worth?

We do not hold or have access to any financial information – we are therefore unable to discuss any aspect of your fund or plan. We can however, provide you with contact details for our client should you wish to discuss this further with them.

I have received a letter from LexisNexis, but the person you are looking for no longer lives here, what should I do?

If you are able to provide a forwarding address for the person we are looking for, please advise us, we can then write to them directly. We would then ask you to please destroy the letter you received.

The person you are searching for has died, what should I do?

We would really appreciate you contacting us. There may be an entitlement to a relative’s pension, it is therefore important that we establish the details of the next-of-kin to inform our client.