Claims Intelligence Solutions
Transform claims decision-making with timely, actionable and connected intelligence across the claims journey, from First Notice of Loss (FNOL) through settlement.
From First Notification of Loss to Settlement: Turning Claims Data into Confident Decisions
The U.K. claims environment is under increasing pressure. Rising costs, growing fraud exposure, regulatory scrutiny and shifting customer expectations are forcing claims teams to rethink how decisions are made and how early intelligence is applied. At the same time, claims workflows are becoming more automated and data-driven, with high‑quality data increasingly being required. Insurance providers need actionable, real-time intelligence delivered earlier in the process to support more informed decisions, prioritise claims effectively and improve outcomes without adding friction. These outcomes include faster resolution, more consistent and fairer decision‑making, reduced operational friction and a clearer, more transparent experience for policyholders.LexisNexis® Risk Solutions supports you by delivering connected claims intelligence directly into your workflows, enabling smarter decisioning at every stage of the claims journey. By bringing together contact data through a single point of entry, we help you move from reactive handling to more proactive, intelligence-led claims management.
Advancing Data Sophistication in Claims
Claims performance increasingly depends on how early, how consistently and how intelligently data is used within workflows. Advanced data sophistication is not about having more data. It’s about delivering the right data, at the right time, in the right way, so your claims team can make better decisions with less complexity. LexisNexis® Risk Solutions supports this evolution by:
- Delivering timely, actionable insights directly into workflows.
- Enabling consistent use of intelligence across all claims stages.
- Supporting the shift from reactive to proactive claims handling.
Transforming Claims Intelligence into Confident Action
Improve FNOL Accuracy
Enrich FNOL with verified contact data to reduce errors, rework and downstream delays.
Streamline Triage and Routing
Apply claims intelligence to support triage and routing decisions across claims workflows, helping reduce variability and manual intervention.
Detect Fraud Earlier
Identify inconsistencies and emerging risks of fraud earlier in the claims lifecycle to support proportionate handling and reduce leakage.
Enhance Customer Outcomes
Deliver faster resolution, fairer decisions and a more transparent claims experience, while increasing automation and efficiency.
Related Products
Automatically populates verified contact data at FNOL, helping reduce manual data capture, rework and delays at the point of first contact. Pre-populated, validated data means handlers spend less time chasing information and more time progressing the claim - reducing friction for both the team and the policyholder from the outset.
Identifies vehicle safety and windscreen features at VIN level, supporting accurate assessment, recalibration decisions and repair routing. With ADAS technology now standard across a growing proportion of the UK vehicle parc, having more accurate, VIN-level data at the point of claim supports safer repair decisions and more appropriate routing for the vehicle and the customer.
Delivers real-time vehicle information at FNOL and triage, including make, model, mileage, MOT status and valuation data, helping reduce manual data capture and support more accurate, well-evidenced decisions from the point of first contact. By surfacing granular vehicle detail early in the claims process, it helps handlers move faster, triage more effectively and reduce the risk of errors that compound downstream.
Provides visibility into prior claims history and indicators such as fault type, helping claims teams make more informed triage and investigation decisions. By surfacing relevant claims history at the point of need, it supports faster, more consistent handling and helps identify cases that warrant closer scrutiny earlier in the process.
A Connected Approach to Claims Intelligence
Our solutions are designed to work together not in isolation, but as part of a connected claims intelligence approach. Through workflow-ready integrations and a single entry point, you can access multiple claims data assets and analytics through one interface. As business needs evolve, additional capabilities can be introduced with minimal operational disruption, supporting scalability across the claims lifecycle and laying the foundation for a more unified approach to claims intelligence.One Entry Point. Multiple Claims Intelligence Solutions.
Embed timely, actionable insights directly into your claims workflow through LexisNexis® Claims Compass, a single point of entry to multiple robust and trusted claims solutions. This approach helps streamline handling processes, reduce manual effort and improve consistency and efficiency at every step.
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