A customer-centric approach to onboarding is essential for creating a strong first impression between businesses and their end users. When executed effectively, it can drive significant returns, attract new prospects and minimise drop-offs.

While automation plays a key role in optimising this process, it’s important to recognise that not all automation is created equal. Automation and orchestration represent two distinct capabilities that, when leveraged correctly, can transform how organisations maintain compliance and streamline operations.

Download our ebook to uncover the key differences between these two approaches and learn how each can be strategically applied to meet modern onboarding expectations.