How Identity Verification Transforms Hertz Customer Experience
As demand surges and competition intensifies, Hertz Australia needed a way to scale fast without compromising on security or experience. Their answer? IDVerse®—the AI-powered identity verification solution from LexisNexis® Risk Solutions.
By implementing IDVerse across all operations in Australia and New Zealand, Hertz has:
- Digitised and accelerated the customer onboarding journey
- Reduced queue times and improved NPS
- Enhanced fraud prevention with biometric verification
- Increased operational efficiency by cutting manual checks
With 10's of thousands of successful verifications and counting, Hertz is redefining what fast, secure, and customer-first car rental looks like.
