UK Millennial - Retail Study

Privacy vs Customer Experience in Retail

Internet connected devices have seen huge uptake across generations, but Millennials have embraced them like few others. Customer privacy concerns are set to increase as society becomes more digitally connected, and retailers must take proactive measures now to protect their best interests.

The findings of this study offer valuable insight into Millennials payment preferences, attitudes towards information sharing and levels of trust when transacting online.

The Millennial Retail Customer:

Privacy vs Customer Experience

The convenience and flexibility that online shopping offers still prevails even though Millennials are uneasy sharing personal information. With limited trust of ecommerce, retailers must address privacy concerns to meet the demands of this digital-savvy generation.

Ongoing Monitoring

Fraud Prevention

Our range of data solutions will help to mitigate fraud throughout the customer lifecycle; our IDU® product is designed to prevent and detect fraud, whilst our online tracing and investigation facility can be used to investigate fraud.
Batch Screening

Identity Verification

Electronic identity checks are increasingly employed and adopted by businesses and organisations everywhere. IDU® is one of the most powerful electronic identity check solutions available in the UK.
Secure Data Management

Age Verification

Preventing minors from purchasing age-restricted goods is the responsibility of all those trading online; IDU® delivers a remote and effortless age verification process, ideal for online retail.

To find out how LexisNexis® Risk Solutions can help you to identify and protect your Millennial customers online, contact us today

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Sources: Future Financial Crime Risks report 2015 – Produced by LexisNexis Risk Solutions for the British Bankers’ Association.
LexisNexis does not warrant this document is complete or error-free. If written by a third party, the opinions may not represent the opinions of LexisNexis. All facts and figures detailed in this infographic are taken from the LexisNexis Risk Solutions Future Financial Crime Risks report. No part of this document may be reproduced without the express permission of LexisNexis.