Railpen: Serving Members Through Digital Excellence
Discover how one of the UK’s largest pension schemes – Railpen – put their members at the heart of their digital transformation journey.
Safeguarding and administering the pensions of over 500,000 members, how did Railpen embrace digitalisation and ensure member needs were at the heart of the process?
In this interview, Neil Brady, Director, Rail Administration at Railpen, chats with Steve Arnison about Railpen’s journey to provide their members with access to 24hr digital services.
Topics include:
- What were the obstacles and challenges Railpen faced in digitalising their services?
- How did Railpen ensure key stakeholders were on board?
- How did Railpen tackle issues of data quality?
- What are the mission critical elements when digitalising in pensions?
Our customer data management services are designed to help trustees and administrators ensure their pension scheme data gets ready – and stays ready – for digitalisation.
"We do quite a bit with LexisNexis® Risk Solutions in respect to our tracing and our existence checks; we're currently at about 98% from a quality perspective for our common conditional data."
Neil Brady, Director, Rail Administration at Railpen
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