ISO20022: Reducing Friction, False Positives & Manual Work
ISO20022 legislation continues to play a growing role in shaping how financial services organisations operate. While the intent is greater consistency, interoperability and resilience, the reality for many banks, lenders, fintechs and payment providers is increased operational friction - from rising cross-border payment failures, false positives in transaction monitoring to heavier manual repairs and strained customer journeys.
This webinar brought together subject matter experts, industry voices and real world perspectives to explore how organisations can respond to ISO20022 requirements more intelligently. Rather than focusing solely on ISO20022 message compliance, the discussion focuses on how to reduce noise, streamline processes and make ISO20022 work for the benefits of the business, not as a regulatory implementation.
Designed as a practical and accessible conversation, the session helps attendees move beyond firefighting on payment designs and towards a more sustainable, scalable approach to ISO20022 driven changes and transformations.
Key learnings for attendees
- Why ISO20022 adoption can help improve on false positives or false negatives in transaction monitoring, drive frictionless payments and reduce operational overheads.
- Practical ways organisations are using ISO20022 data to drive STP without weakening controls or compliance.
- How to balance AI, automation and human oversight to cut manual work and improve outcomes while continuing to govern effectively
- The impact of ISO20022 related friction on customers (especially structured addresses) and how to overcome them.
- What “good” looks like when ISO20022 standards are embedded into everyday operations.
Thierry Fezeu, Director
ISO 20022 Global Product Lead,
Bank of America
Justin Brearley-Smith
Payments Industry Advocacy,
JPMorganChase
Vijay Nagarajan, Director
Market Planning,
LexisNexis Risk Solutions