LexisNexis® Smartcleanse®

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Smartcleanse

Empower your business operations with enduring data management

Improve outcomes with a proactive approach to cleanse, enrich and consolidate your customer data at scale.
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Your customer data is constantly deteriorating

A person’s data is continuously changing. Throughout their life they move house, change names or contact details. In addition, unavoidable keying errors or omissions mean customer data accuracy is a challenge. Without regular maintenance, data quickly becomes outdated and the value it provides your business is compromised.
See how we can help
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Investing in enduring data management can benefit all aspects of your business

LexisNexis® Smartcleanse® is a suite of data management services designed to proactively cleanse, enrich and consolidate customer data at scale — uncovering deeper insights that help improve business outcomes

Enhance customer experience

Enhance customer experience 

Increase business efficiency

Increase business efficiency

Understand your customers and drive business value

Understand your customers and drive business value

Improve governance and compliance to reduce risk

Improve governance and compliance to reduce risk

Is your customer data adding value or cost to your bottom line?

Find out with a Free Data Audit*
* Free of charge subject to pre-qualification criteria and terms and conditions

Smartcleanse® use cases by industry

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  •  Append missing data across name, address, DOB and contact information
  • Correct data held with default values (e.g. 1/1/1900 for DOB)
  • Support Consumer Duty adherence
  • Assure asset reunification in batch
  • Enhance your single customer view
  • Provide new or alternative contact information
  • Tackle the risk of deceased fraud

 

      
  • Append missing data across name, address, DOB and contact information
  • Correct data held with default values (e.g., 1/1/1900 for DOB)
  • Reconnect with lost members
  • Enable digital transformation
  • Proactively manage processes around mortality and reduce overpayments
  • Understand the risk exposure of your pension scheme
  • Mitigate fraud within your portfolio
  • Supports data readiness for Pensions dashboard 

      

For network operators

  • Help identify and connect with vulnerable customers for inclusion on the Priority Service register
  • Track individuals as they move from one property to another, and into/out of distribution areas
  • Improve communication success regarding advance notice of network work, faults or outages and for correct compensation payouts

For energy retailers

  • Facilitate a single customer view across multiple services

      

Optimise collections and recovery with key financial indicators

  • Smartcleanse® enriches consumer records with County Court Judgements (CCJs),Individual Voluntary Agreements (IVAs) and other key financial indicators.
  • Identify customers in persistent financial distress
  • Engage earlier with pre-delinquent customers
  • Tailor payment terms based on financial capability
  • Prioritise resources where recovery is most viable

      
  • Quickly locate and contact customers
  • Improve confidence in debtor book valuation
  • Consolidate associated customer records across multiple debtor files
  • Focus efforts and maximise returns through segmentation

Ready to audit your data?

See how LexisNexis® Smartcleanse® and enduring data management can help you maximise
the value of your customer data for improved business outcomes.

See how we can help

Smartcleanse:
Cleanse and enrichment services

Smartcleanse is available directly from a convenient, intuitive web portal or, for larger, more complex projects, by utilising our specialist Managed Services team.
Data cleanse and enrichment services

How our proven approach to enduring data quality works

Three critical components underpin our approach

  • Name, address, DOB changes from two of three leading UK credit reference agencies’ data

  • 57.5M UK adults (18 and over) covered UK identities covered*

  • Diverse range of additional consumer data points

  • Data refreshed fortnightly

  • Dynamic, regularly refreshed data

  • Superior match rates, greater accuracy

  • Scalable and reliable

  • Unique, proprietary record identifier for each customer
    – Helps capture a clear, 360-degree view of identity
    – Provides consistency across the customer journey

  • Ongoing maintenance

 

Get in touch to find out more

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