Facing Change

The #FacingChange series explores the impact of the global pandemic on government, industry and others, sharing experiences, opinions and supporting the wider conversation during these uncertain times. Throughout the series of video-chats with special guests, we will be examining what might come from this unique situation and asking, once it's all over, what will the new normal look like?

#20 Maintaining Consumer & Financial Well-Being

With David Dalton Brown

“The drop in the market was the sharpest I’ve ever seen and consumers weren’t able to react quick enough, they took the loss very quickly and weren’t able to get out.”

David Dalton Brown, CEO at Tisa, spoke with Angus Sim about maintaining and improving consumer and financial wellbeing, bounce back loans, open banking and the role of digital id.

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#19 Data Sovereignty

With Alistair Johnson

“There needs to be a change in the way we move forward. Should policy makers be prescribing the data?”

Alistair Johnson, CEO of Nuggets, discusses taking back control of your data and why personal information should be owned and controlled by the person.

#18 Complexities of global trade

With Rob Donohoe

“The challenge for an organisation that operates across the world, is to make sure that you’ve a broad enough data privacy, compliance and risk management framework to ensure that you accommodate all variances and nuances.”

Rob Donohoe, Data Protection Officer for eShopWorld, discusses the challenges and opportunities created by the current crisis for international eCommerce providers.

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#17 Anti-Bribery & Corruption

With Daniel Bruce

“Now should be the time organisations are examining their own approaches to risk management, compliance, and prevention of bribery and corruption.”

Daniel Bruce, CEO of Transparency International UK, discusses the pandemic’s impact on corporate transparency, corruption and bribery.

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#16 Sovereign Debt & Financial Crime

With Ian Clark

“Even with the best systems in the world in place, you still see determined financial criminals being able to manipulate large sums of money through legitimate financial institutions to achieve their objectives.”

Ian Clark, Partner at White & Case, highlights the impact of the global pandemic on some of the most vulnerable states, their reliance on international debt markets and the need for thorough due diligence by those investing in capital markets.

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#15 Impact on Wealth Management

With Katarina Cook

“It's really important that we stop thinking about financial crime as a separate function, a separate check, a separate system, because actually the only way to really detect financial crime is to look at behaviour and understand the client pattern.”

Katarina Cook, Head of Financial Crime and MLRO at Brewin Dolphin, one of the UK’s leading investment management and financial planning firms, discusses the main financial crime challenges facing the wealth management industry post COVID-19 and how we can expedite recovery.

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#14 Building trust with customers

With Niall Bodkin

“At the end of the day if we all have the same best practice and the same standards it’s better for the entire industry.”

Niall Bodkin, MD and founder of the Ecommerce Association of Ireland (eCAI), discusses how the e-commerce sector in Ireland have pulled together to face up to the challenges of COVID-19.

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#13 Impact on Legal Sector

With Colette Best & Graham Mackenzie

“Risks themselves are changing – what was once low risk may well be high risk in the current environment, and vice versa. Solicitors need to ask really hard questions.”

Graham Mackenzie, Head of Anti-Money Laundering at the Law Society of Scotland joins Colette Best of the Solicitors Regulation Authority to discuss how the global pandemic has shifted the money laundering landscape.

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with Deirdre Carwood

“It's important to not only ensure that you're verifying the individual's identity, but that you're actually doing business with the person you think you are.”

Deirdre Carwood, Forensics Partner at Deloitte Ireland on the necessity for better customer due diligence with digital onboarding.

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