​​​From Friction to Flow:
How Digitalisation Transforms CX & Compliance​​

How are leading firms adapting to meet compliance requirements and customer expectations through digitalisation?
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Tuesday 29th April  |  10:00 (GMT +01:00)

Financial Institutions are up against the ongoing challenges that onboarding and customer delivery can present, from fragmented workflows to clunky applications.

On the one hand customer expectations on seamless user experiences are higher than ever, regardless of whether they go direct or via brokers. Meanwhile, pressures to comply with increasing regulatory requirements (e.g. Consumer Duty, Economic Crime Legislation) add further pressure to companies to prepare themselves accordingly.

As the pressure of these factors increases, banks and building societies must adapt to thrive in this ever-evolving environment.

How are leading firms adapting to solve these challenges through digitalisation?

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Join us as we shine a light on:             

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Onboarding

Rethinking the customer experience with seamless compliance controls factored in.
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Operation​s​​

Document collection and handling, collating information in a centralised location enabling single decisioning.
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Orchestration

Gaining a 360-degree view of customers to offer tailored journeys and give fraud teams the platform they need to efficiently manage the necessary controls.
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Agility

Keeping pace with new regulatory requirements and growing customer expectations, with the ability to transform without taking on excessive IT transformation projects.

Meet the panel

Aaron Harvey Headshot
Moderator

Aaron Harvey

Commercial Director | LexisNexis® Risk Solutions

10+ Years driving business growth and fostering client relationships within the financial services sector. With a strong background in banking and financial services. Managed numerous complex projects to delivering innovative solutions to clients within Fraud and Financial Crime.

Robert Stronach Headshot
Speaker

Robert Stronach

Co-Founder & Chief Client Officer | Mast

Robert Stronach is the Chief Client Officer, responsible for overseeing all aspects of Client onboarding & Success. He is a mortgage industry insider, knows how large lenders operate and saw big problems he wanted to fix. 

Katarina Pranjić Headshot
Speaker

Katarina Pranjić

Head of Regulation & Policy | LexisNexis® Risk Solutions

Katarina is a subject matter expert in financial crime compliance. In her role Katarina is responsible for working with strategic customers and partners, industry analysts, press and regulators representing LexisNexis Risk Solutions in the market.

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