Identity Verification in Pensions: PASA Guidance Deep Dive

Rising pension values, increased member transfers, stale data, and the growing number of small, fragmented pots are exposing new vulnerabilities across the pensions industry. These factors, combined with greater digital engagement, are making it easier for fraudsters to exploit outdated or inconsistent identity verification (IDV) processes.

To help schemes respond to these challenges, PASA has released new guidance designed to strengthen IDV practices across the entire member journey—from onboarding through to retirement. To bring the guidance to life and offer practical advice on implementation, PASA partnered with LexisNexis® Risk Solutions to host a live webinar featuring expert insights and real-world examples.

The session opened with a clear warning: pension schemes are increasingly attractive targets for fraud. As scams grow more sophisticated and regulatory expectations tighten, administrators are under mounting pressure to demonstrate robust, future-ready fraud prevention strategies. In the webinar, our expert speakers explore how evolving fraud trends, cyber risks, and member expectations are reshaping the way schemes approach identity verification.

Why Watch the Webinar?

• Understand the key risks and fraud trends impacting pension schemes today
• Get a breakdown of the new PASA IDV Guidance and what it means in practice
• Learn how to take a layered, risk-based approach to IDV
• Hear expert advice on balancing security with member experience
• Discover how technology and data are shaping the future of IDV
• Gain practical tips for implementing robust IDV strategies across the member lifecycle

Inside the PASA Guidance

The PASA IDV Guidance offers a practical framework on Identity Management and Assurance, addressing growing risks and challenges across the pension lifecycle. The Guidance sets out best practices for administrators to mitigate identity-related fraud, bolster member protection, and future-proof processes in an increasingly digital landscape.

Key themes include:

• Layered Identity Verification: Use of multi-factor authentication, biometric tools, and behind-the-scenes checks to build a higher level of assurance.
• Data Integrity & Ongoing Screening: Stresses the importance of maintaining accurate member data through regular tracing and screening.
• Lifecycle Risk Awareness: Highlights identity touchpoints across the pension journey, from onboarding to benefit settlement—where schemes are most exposed to fraud and offers tools to mitigate those risks.
• Alignment with Best Practice & Regulation: While voluntary, the guidance reflects current industry standards and encourages schemes to align internal processes with appropriate levels of identity assurance, especially as digital channels become more central to administration.