Managing Email Risk and Fraud in Pension Communications

With phishing attacks, spoofed domains, and account takeovers on the rise, pension schemes face growing pressure to ensure that every digital interaction with members is both secure and trustworthy.

In January this year (2026), the Financial Conduct Authority (FCA) mandated that electronic communication is the default method for retail client disclosures. While paper options must remain available, this regulatory shift signals a new era where digital delivery is the norm. For many pension schemes, this means transitioning away from traditional paper-based communications and adopting systems that are secure, compliant, and resilient to fraud.

At the heart of every scheme is the trust members place in you to safeguard their information, identity, and benefits. By adopting a layered approach to risk management, combining physical identity checks, digital verification, email validation, and ongoing monitoring, schemes can strengthen their defences, close data gaps, and protect both members and administrators throughout the entire journey.

In this webinar, we explore:

• Why accurate email data matters for pension schemes and how it impacts compliance and customer experience.
• Strategies to obtain accurate email addresses when data is missing.
• Reducing risk through layered security, including authentication methods and end-to-end encryption.
• Ensuring the right recipient receives the right message, safeguarding sensitive information.