Fraud Investigation Solutions

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Optimise Fraud Investigation Efforts and Keep Business Moving

Quickly resolve customer interactions, boost acquisition rates and decrease fraud investigation costs with efficient, accurate fraud investigation services.
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Maximise the speed and efficiency of your fraud investigations

Reliably identify fraud and risk levels across the customer journey


Combine comprehensive consumer information with advanced analytics, linking technology and forensic search to quickly flag interactions that need further investigation.

Effectively eliminate false positives and confirm more genuine matches by accessing billions of identity data points.

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Stop fraud before it takes hold with precise fraud investigation services 

Reduce cases sent to investigation by preventing scams, unmasking synthetic identities and weeding out bots with automated precision.

 Then expedite flagged events with robust fraud insights at your fingertips and a user-friendly analyst portal.

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Investigations that stop fraud and improve customer experience

Acquire more clients with streamlined customer onboarding while preventing account opening fraud

Increase lifetime value by facilitating risk-appropriate experiences in login and account management

Authorise more transactions while protecting your customers and business from payment fraud

Safeguard your customers, revenue and reputation from sophisticated authorised transfer scams

Recognised around the world for award-winning technology.

Global knowledge. Local expertise.

We work with multiple industries in over 200 countries and territories to support more efficient and
effective fraud investigations and manual reviews.

Financial Services

Meet compliance obligations and protect customer accounts from fraud.
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Ecommerce

Minimise delays that lead to cart abandonment and compromise the shopping experience.
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Gaming & Gambling

Get trusted customers playing and revenue flowing without unnecessary delay.
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Telecommunications

Quickly investigate anomalies and approve trusted customers to increase conversion rates and reduce churn.
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Travel

Resolve false positives and risk assess suspicious interactions without slowing down business.
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Make customer risk decisions quickly and confidently with fraud investigation solutions 

  • Eliminate delays that keep customers hanging and that stall business profitability.

  • Optimise fraud research and streamline investigations by prioritising reviews based on risk.

  • Minimise delays from false positives and reduce the number of cases requiring manual intervention.

  • Decrease overall fraud investigation costs through more efficient workflows.

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Global State of Fraud and Identity Report

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Frequently Asked Questions 

A fraud investigation is the process of investigating a potential or confirmed fraud with supporting data and analysis from a diverse range of sources. The objective is to both stop fraud in its tracks and mitigate financial loss and reputational damage, but also ensure that genuine customer transactions are not unnecessarily slowed down. 

Reducing handling time and quickly resolving customer/agent interactions with fast yet thorough investigations that minimise manual review and false positive delays are key challenges we help clients solve for. 

Our transaction fraud detection tools support easier day-to-day fraud and identity management workflows by eliminating delays between searches to simplify manual reviews and streamline fraud investigation.

There is no straightforward answer to this question, with every industry and type of fraud being vastly different with regards to complexity and differing policies and regulations impacting investigation timelines. 

LexisNexis® Risk Solutions work with thousands of organisations across hundreds of countries and multiple industries to solve for their specific fraud investigation and manual review requirements.

LexisNexis® Risk Solutions help clients optimise fraud investigation and prevention outcomes with intuitive, user-friendly fraud detection tools that increase research and investigation speed, improve customer acquisition rates, strengthen customer experiences and decrease fraud investigation time and cost.

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We believe in the power of data and analytics
to manage risk & uncover opportunity.

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Products You May Be Interested In

Our solutions assist organisations with preventing financial crime, achieving regulatory compliance, mitigating business risk,
improving operational efficiencies and enhancing profitability.

This document is for informational purposes only and does not guarantee the functionality or features of any LexisNexis Risk Solutions products identified.
LexisNexis Risk Solutions does not represent nor warrant that this document is complete or error free. LexisNexis, LexID and the Knowledge Burst logo
are registered trademarks of RELX Inc. InstantID, ID Analytics, FraudPoint, Accuity and Emailage are registered trademarks of LexisNexis Risk Solutions
FL Inc. ThreatMetrix, Digital Identity Network, and ThreatMetrix SmartID are registered trademarks of ThreatMetrix, Inc. Other products or services
may be trademarks or registered trademarks of their respective companies.
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