Helping Motor Finance Companies successfully navigate Consumer Duty regulation in 2023
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- Successfully Navigating Consumer Duty in 2023
Consumer Duty expert and Partner at UK law firm Morton Fraser, Bev Wood, joins Business Development Manager David Burnham, to discuss what firms should be focused on when trying to make sure they are meeting both the spirit and the detail of successfully implementing this year's Consumer Duty regulation changes:
- The steps firms can take to ensure they're improving outcomes for customers.
- The importance of improving and maintaining data quality when considering Consumer Duty obligations.
- Bev’s top three recommendations in relation to implementing Consumer Duty governance in 2023
Learn how RiskView™ helps motor finance providers set transparent and competitive loan rates for their customers.
Insights and Resources
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The power of tech collaborations for optimal customer outcomes
Alan Clay considers the impacts of the extension of Consumer Duty to all customer records, and reflects on the use of secure email distribution to overcome the communications challenge.
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Consumer Duty: Transforming UK Consumer Lending
The new FCA Consumer Duty transforms UK consumer lending. Learn how to deliver positive Consumer Duty outcomes for your customers, build trust, and achieve a sustainable business model.
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Consumer Lending: A fireside chat with the Finance and Leasing Association
Richard Bostock, Senior Policy Manager at the Finance and Leasing Association (FLA) discusses the challenges and opportunities facing the UK consumer lending landscape.
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As Consumer Duty rules tighten, is your data primed to support vulnerable customers?
LexisNexis® Risk Solutions is joining forces with consumer vulnerability specialist Morgan Ash, to shine a light on ways to enable wider engagement across your full customer base.
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Research
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The Cost of Living Crisis: How it's affecting millions, a conversation with Fair4All Finance
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Consumer Duty: Guidance for good outcomes
From July 31st 2024 the FCA rules will set higher and clearer standards of consumer protection, which will also apply to legacy products or services that are no longer on sale.
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Successfully Navigating Consumer Duty in 2023
Consumer duty expert and Partner at UK law firm Morton Fraser, Bev Wood, recently joined David Burnham, Business Development Manager at LexisNexis® Risk Solutions.
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Video
RiskView Series – Episode 3: Sally Eaves meets Hayley Bromilow at Innovate Finance
Dr Sally Eaves meets Hayley Bromilow, Chief Operating Officer at Innovate Finance to explore a wide range of topics, including the FCA’s new guidance around understanding the needs of vulnerable customers
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RiskView Series – Episode 2: Sally Eaves meets Adrian Dally of the FLA
In this episode, Sally Eaves interviews Adrian Dally, Director of Motor Finance & Strategy at the Finance and Leasing Association (FLA) about the impact conventional credit scoring has on people’s ability to access affordable motor finance.
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